Shipping policy

Last updated: August 27, 2026

Thank you for supporting Loops By Shar! Every piece is handmade with care, and I appreciate your patience while I prepare your order.

Where do you ship?

Loops By Shar currently ships within Singapore and selected countries in Southeast Asia.

Available countries, shipping options and rates may vary depending on the destination. Please check the available shipping options at checkout.

If your country is not listed at checkout, please contact me at loopswithshar@gmail.com before placing your order to see if shipping can be arranged.

How long does it take to prepare my order?

Each Loops By Shar piece is handmade to order or carefully prepared before shipping.

Please allow 3–5 business days for your order to be made, packed and prepared for shipment.

This processing time does not include the delivery time after your order has been shipped.

During busy periods, launches, promotions or festive seasons, processing may take a little longer. If there is an unexpected delay with your order, I will do my best to keep you informed.

How long does delivery take?

Delivery times depend on your destination, the courier or delivery service used, and the shipping option selected.

Singapore: Delivery times may vary depending on your location and the delivery service selected.

Southeast Asia: International delivery times may vary depending on the destination country, courier, customs processing and shipping method selected.

Estimated delivery times are provided as a guide only and are not guaranteed.

Delays may occasionally occur due to circumstances outside my control, including courier delays, customs processing, weather, public holidays or other unforeseen circumstances.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information where tracking is available.

Please make sure that the email address and delivery details provided at checkout are correct.

Can I request expedited shipping?

If you need your order by a particular date, please contact me before placing your order.

I will do my best to accommodate urgent requests, but expedited processing or delivery is not guaranteed unless it has been specifically confirmed with you.

Additional charges may apply for expedited delivery.

Customs, Duties and Import Charges

For orders shipped outside Singapore, your destination country may impose customs duties, taxes, import fees or other charges.

Any customs duties, taxes or import charges imposed by the destination country are the customer's responsibility, unless otherwise stated at checkout.

Loops By Shar does not control customs processes or the charges imposed by the destination country and cannot guarantee how long an order may be held for customs clearance.

Customers are responsible for providing accurate information and completing any customs requirements necessary to receive their order.

Delivery Address

Please check your delivery address carefully before completing your purchase.

Loops By Shar is not responsible for delays, failed deliveries or additional delivery costs caused by an incorrect or incomplete address provided at checkout.

If you realise that you have entered an incorrect address, please contact me as soon as possible at loopswithshar@gmail.com.

If your order has not yet been shipped, I will do my best to help correct the address.

Once an order has been shipped, I may not be able to change the delivery address. Additional delivery costs may apply if the parcel needs to be redirected or re-sent.

Delayed, Lost or Damaged Packages

If your tracking information shows that your package has been delayed, please allow the courier reasonable time to complete delivery.

For international orders, please also allow additional time for customs clearance where applicable.

If your package appears to be lost, please contact me at loopswithshar@gmail.com with your order number and tracking information so I can assist you.

If your package arrives damaged, please contact me as soon as possible and provide photographs of the packaging and item so that I can assess the situation and determine the appropriate next steps.

Please keep the original packaging where possible, as it may be required when investigating a damaged shipment or making a claim with the courier.

Please note that delivery times, customs processing and courier handling are outside my direct control. I will, however, do my best to assist with any delivery issues.

Questions About Your Order?

If you have any questions about shipping or need help with an order, please contact:

Loops By Shar
Email: loopswithshar@gmail.com

I'm always happy to help!