Privacy policy

Last updated: August 27, 2026

Loops By Shar (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use our website and online store, purchase our products, contact us, or otherwise interact with us.

Loops By Shar operates its online store using Shopify. Shopify provides the technology that allows us to operate our store, process orders and provide related services.

This Privacy Policy is intended primarily to explain our practices in accordance with Singapore's Personal Data Protection Act 2012 (“PDPA”). If you are located outside Singapore, additional privacy laws may apply to you depending on your location and circumstances.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be associated with you.

Depending on how you interact with us, we may collect the following information:

Information you provide to us

This may include:

  • Your name

  • Email address

  • Telephone or mobile number

  • Billing and delivery address

  • Information you provide when placing an order

  • Information you provide when contacting us or requesting customer support

  • Information relating to returns, exchanges or refunds

  • Information you provide for custom or personalised crochet orders, where applicable

  • Any other information you voluntarily provide to us

For example, if you contact us about a custom crochet item, you may provide information such as preferred colours, measurements, personalisation details, photographs or other information needed to fulfil your request.

Please only provide information that is reasonably necessary for your order or enquiry.

Information collected through your use of our website

When you visit our website, certain information may be collected automatically by Shopify and by technologies used on our website. This may include:

  • IP address

  • Browser type and device information

  • Website pages or products viewed

  • Date and time of visits

  • Referring website or source

  • Shopping cart and checkout activity

  • Information about how you interact with our website

Some of this information may be collected through cookies and similar technologies.

Order and transaction information

When you purchase from us, we may collect information relating to your order, including:

  • Products purchased

  • Order number

  • Purchase date

  • Payment status

  • Shipping and delivery information

  • Return, refund or exchange information

2. Payment Information

Payments made through our online store are processed through Shopify and/or the payment providers made available through Shopify.

Payment providers may collect and process payment information such as payment card or financial account details in order to process your transaction.

We do not intentionally store full payment card numbers on our own systems.

Payment providers may have their own privacy policies and terms governing how they process your information.

3. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order or provide information to us

  • When you contact us by email, through our website or through other communication channels

  • Automatically when you browse or interact with our website

  • Through Shopify and other service providers that help us operate our store

  • From third parties where you have authorised them to provide information to us or where permitted by law

4. How We Use Your Personal Information

We collect, use and disclose personal information for purposes that are reasonably appropriate in the circumstances and, where required under applicable law, with your consent.

Depending on how you interact with us, we may use your personal information to:

Process and fulfil your orders

This includes:

  • Processing purchases and payments

  • Preparing and delivering your orders

  • Communicating with you about your orders

  • Processing returns, refunds or exchanges

  • Providing customer support

  • Keeping appropriate records of transactions

Communicate with you

We may use your contact information to:

  • Respond to enquiries

  • Provide customer service

  • Contact you about an order or transaction

  • Notify you about matters relating to our Services

Improve our store and services

We may use information about how customers interact with our website to understand how our store is being used and to improve our products, website and customer experience.

Marketing

If you have agreed to receive marketing communications from us, we may use your contact information to send you information about new products, promotions, launches or other updates from Loops By Shar.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the relevant email or by contacting us.

We will continue to send necessary transactional or service-related communications where appropriate, even if you have opted out of promotional communications.

Protect our business

We may use personal information to:

  • Prevent or investigate fraud, abuse or suspicious activity

  • Protect the security of our website and services

  • Resolve disputes

  • Enforce our terms and policies

  • Comply with applicable laws and legal obligations

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies, including technologies provided by Shopify, to operate the website, remember preferences, maintain shopping cart and checkout functionality, understand website usage and, where applicable, support analytics and marketing.

Some cookies are necessary for the website and checkout to function properly.

Depending on the technologies and apps enabled on our store, other cookies or similar technologies may be used for analytics, personalisation or advertising.

You can manage available cookie preferences through the cookie controls provided on our website and through your browser settings.

Because the technologies used on our store may change when we add or remove Shopify features or third-party apps, we may update this Privacy Policy and our cookie settings when necessary.

6. Who We Share Personal Information With

We may disclose personal information where reasonably necessary to operate our business and provide our products and services.

This may include sharing information with:

Shopify

Our online store is powered by Shopify. Shopify may process personal information relating to your use of our store, orders and interactions with our Services.

Payment providers

We may share information necessary to process payments with Shopify and relevant payment providers.

Delivery and shipping providers

We may provide your name, delivery address, telephone number and other information reasonably necessary to deliver your order to courier, postal or delivery providers.

Service providers

We may use third-party service providers that help us operate our business, such as providers of:

  • Website and technology services

  • Email and communications

  • Customer support

  • Analytics

  • Cloud storage

  • Accounting or business administration

  • Marketing, where applicable

These providers may process personal information on our behalf and are expected to handle it appropriately and in accordance with applicable requirements.

Legal and business purposes

We may disclose personal information where required or permitted by law, including where necessary to comply with legal obligations, respond to lawful requests, protect our rights or property, investigate fraud or other unlawful activity, or protect the safety of our customers or others.

If our business is reorganised, sold or transferred, personal information may also be transferred as part of that transaction, subject to applicable law.

We do not sell your personal information as a business practice.

7. Third-Party Websites and Social Media

Our website may contain links to third-party websites, social media platforms or other services that we do not operate.

If you follow a link to a third-party website or interact with us through a third-party platform, that third party may collect and process your personal information according to its own privacy policy.

We are not responsible for the privacy practices or security of third-party websites or platforms.

8. Overseas Processing and Transfers

Although Loops By Shar primarily serves customers in Singapore, some of our service providers, including Shopify and other technology providers, may store or process personal information outside Singapore.

Where personal information is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection for the personal information that is comparable to the protection required under applicable Singapore data protection law.

9. How We Protect Your Personal Information

We take reasonable steps to protect personal information in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

Depending on the circumstances, these measures may include:

  • Using reputable service providers such as Shopify to operate our online store

  • Restricting access to personal information to people who reasonably need it

  • Using appropriate account security measures

  • Keeping software and services appropriately maintained

  • Taking reasonable precautions when handling customer information

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If you provide us with information through an insecure communication channel, there is a risk that it could be intercepted or accessed by others.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to:

  • Complete and maintain records of transactions

  • Provide customer service

  • Meet accounting, tax and other legal obligations

  • Resolve disputes

  • Prevent fraud or misuse

  • Protect and enforce our legal rights

  • Maintain necessary business records

When personal information is no longer reasonably required for business or legal purposes, we will take reasonable steps to delete it, destroy it or anonymise it, as appropriate.

Some information may continue to be retained by Shopify or other service providers in accordance with their own retention practices and legal obligations.

11. Accuracy of Personal Information

We take reasonable steps to ensure that personal information we use or disclose is accurate and complete where it is likely to affect you or be disclosed to another organisation.

If you believe that information we hold about you is inaccurate or incomplete, please contact us so that we can review and, where appropriate, correct it.

12. Your Rights and Choices

Subject to applicable law, you may contact us to:

  • Request access to personal information that we hold about you

  • Ask how your personal information has been used or disclosed in accordance with applicable law

  • Request correction of inaccurate or incomplete personal information

  • Withdraw consent where we rely on your consent to collect, use or disclose your personal information

  • Request that we stop using your personal information for certain purposes where applicable

  • Request deletion of personal information where there is no continuing legal or business purpose for retaining it

Some requests may be subject to legal or other applicable exceptions.

If you withdraw consent, this will not affect the lawfulness of any collection, use or disclosure that took place before your withdrawal. Withdrawal of consent may also mean that we are unable to provide certain products or services to you where the information is necessary for that purpose.

We may need to verify your identity before processing certain requests in order to protect your personal information.

We will respond to requests within the timeframe required by applicable law.

13. Marketing Preferences

If you receive promotional emails from us, you may unsubscribe at any time using the unsubscribe link in the email.

You may also contact us at the email address below to withdraw your consent to receive promotional communications.

Please note that you may still receive non-promotional communications relating to orders, transactions, customer service enquiries or other necessary matters.

14. Children's Privacy

Our Services are intended for the general public and are not specifically directed at children.

We do not knowingly collect personal information from children for the purpose of creating accounts or making purchases without appropriate involvement of a parent or guardian.

If you believe that a child has provided us with personal information that we should not have collected, please contact us and we will consider appropriate steps in accordance with applicable law.

15. Data Breaches

We take reasonable steps to protect personal information and to detect and respond to security incidents.

If we become aware of a personal data breach, we will assess the breach and take the appropriate steps required under applicable law, including notifying the Personal Data Protection Commission (“PDPC”) and affected individuals where notification is required.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Loops By Shar

Email: loopswithshar@gmail.com

Data Protection Contact: Loops By Shar

We will handle privacy-related enquiries in accordance with applicable Singapore data protection requirements.

18. Shopify

Our online store is powered by Shopify. Shopify may collect and process personal information relating to your use of our store.

For more information about how Shopify handles personal information and your rights in relation to information processed by Shopify, please refer to the Shopify Consumer Privacy Policy and Shopify's privacy resources.

Important: This Privacy Policy should be read together with our other store policies, including our Terms of Service, Refund/Return Policy and Shipping Policy.