Refund policy

Last updated: August 27, 2026

Each Loops By Shar piece is handmade with care. Because of the handmade and, in some cases, personalised nature of our products, we have a limited returns and exchanges policy.

Nothing in this policy is intended to limit any rights or remedies you may have under applicable law.

Do you accept returns or exchanges?

We generally do not accept returns or exchanges for change-of-mind purchases.

However, if your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing an item

  • Significantly different from what you ordered

please contact us at loopswithshar@gmail.com within 7 days of delivery.

Please include your order number and, where applicable, clear photographs of the item and its packaging so that we can assess the issue.

If the issue is confirmed, we will work with you on an appropriate resolution, which may include a repair, replacement, exchange or refund, depending on the circumstances.

What if my item is damaged during delivery?

If your item arrives damaged, please contact us within 7 days of delivery and provide photographs of the item and packaging.

Please keep the original packaging until the issue has been resolved, as it may be needed when investigating a shipping claim.

We will assess the situation and work with you on an appropriate resolution.

What if I received the wrong item?

If you received an item that is different from what you ordered, please contact us at loopswithshar@gmail.com within 7 days of delivery.

Please provide your order number and a photograph of the item received.

If we sent you the wrong item, we will work with you to arrange the appropriate correction, which may include a replacement or refund.

Can I cancel or change my order?

Orders may be cancelled or changed within 24 hours of purchase, provided that production has not already begun.

Because our products may be handmade or made to order, we may not be able to accommodate cancellations or changes once production has started.

If you need to cancel or change an order, please contact us as soon as possible at loopswithshar@gmail.com.

Are custom or made-to-order items refundable?

Custom and made-to-order pieces are generally not eligible for change-of-mind returns or exchanges, as they are created specifically for you based on the details agreed at the time of purchase.

However, this does not affect any rights or remedies you may have under applicable law.

If a custom or made-to-order item arrives damaged, defective, incorrect, or does not match the agreed specifications, please contact us within 7 days of delivery so that we can review the issue and determine an appropriate resolution.

Can I get a refund if I change my mind?

We generally do not provide refunds for change-of-mind purchases.

This includes situations where you:

  • No longer want the item

  • Ordered the wrong colour or size

  • Changed your mind after purchase

  • Purchased an item as a gift and no longer need it

  • Decided that the item is not suitable for you

For custom or personalised pieces, change-of-mind cancellations or refunds are generally not available once production has begun.

How are refunds issued?

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

What if I think there is a problem with my order?

Please contact us at loopswithshar@gmail.com as soon as possible, and preferably within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or videos where helpful

We will review your request and get back to you as soon as reasonably possible.

Handmade variations

Because our products are handmade, small variations in colour, size, shape, stitching and appearance may occur.

These variations are a natural part of handmade products and are not necessarily considered defects.

Where product photos are used, colours may also appear slightly different depending on your screen or device.

Contact

If you have any questions about returns or refunds, please contact:

Loops By Shar
Email: loopswithshar@gmail.com

We want you to love your Loops By Shar piece and will always do our best to resolve genuine issues fairly.